Hello! How can we help you?

Here you can find the most frequently asked questions on various topics. If you can't find your question, please feel free to contact our support team.

What kind of photo should I upload?

Please upload a high-resolution, well-lit photo of your pet. Ensure their face and unique features are clearly visible against a simple background. If you're unsure, send us the photo, and we’ll let you know if it’s suitable.

Can I include multiple pets in one design?

Yes! You can upload separate photos for each pet. Additional charges may apply for extra pets.

What styles and customizations do you offer?

We offer various artistic styles, including sketch, watercolor, and oil painting. You can also customize the background color, add your pet’s name, or include a special message.

Will I see the design before production?

Yes, we’ll send you a design proof for approval and offer one free revision to ensure you’re happy with the final design.

How long does it take to receive my order?

Production takes 3-7 business days after you approve the design. Shipping typically takes 10-15 business days, depending on your location.

Do you ship internationally?

Yes, we ship to many countries. Shipping fees and delivery times vary by region, and you’ll receive a tracking number once your order ships.

Can you create designs for all types of pets?

Absolutely! We can design for any pet, including cats, dogs, birds, rabbits, and reptiles.

Can I add extra personalization, like my pet’s birthday?

Yes, just let us know the details, and we’ll incorporate them into the design.

What if I need my order faster?

We offer an expedited production option for an additional fee, reducing production time by 2 business days.

How do I care for my custom product?

Each product comes with specific care instructions, such as hand-washing for mugs or spot cleaning for fabric items.

What is your return and refund policy?

Since all products are custom-made, returns are not accepted unless there’s a defect. If there’s an issue, we’ll provide a replacement or refund.